Frequently Asked Questions
A little clarity, before you choose.
Answers to common questions about our collections, consultations and caring for your piece. For a question about a specific design or order, please email concierge@cirellelaurier.com or contact us.
Collections and consultations
What can I explore at Cirelle Laurier?
Explore engagement rings, everyday pieces in Classiques and Fleur de Laurier. For the details and available options of a particular design, refer to its product page or contact us.
Can I discuss a bespoke piece?
Yes. Begin with a bespoke consultation to discuss your ideas and questions. Book an appointment through our consultation calendar.
What should I prepare for a consultation?
Bring any inspiration you would like to share, your preferred budget and any important date you have in mind. If you know your ring size or have a specific design in mind, include that too.
Sizing and care
How do I find my ring size?
We recommend professional sizing for the intended finger, taking the design and band width into account. If you are unsure, contact us before ordering.
Can my ring be resized?
Engagement rings, wedding bands, and anniversary and eternity rings include one complimentary resize within six months of delivery. All other resizing, including any further resizing of those rings, is US$250 per eligible piece. Shipping both ways is your responsibility, except where applicable law or a remedy for our error requires otherwise. Not all pieces can be resized, and some designs, including many eternity rings, may require additional work or may not be resizable, which we will confirm or quote before beginning. Resized pieces are final sale. Please contact us before sending your piece.
How should I clean my jewelry?
Care depends on the metal, gemstone, treatments and setting. Follow the instructions supplied with your piece and consult our Jewelry Care Guide. Do not use ultrasonic or steam cleaning unless a qualified jeweler confirms it is appropriate.
Orders and aftercare
How much is shipping?
Shipping is US$25 per order within the United States, charged at checkout. There is no free-shipping threshold or express shipping option.
Can I return a piece if I change my mind?
Ready-made pieces may be returned within 30 calendar days of delivery, unworn and unaltered, with the original certificate and packaging. Please obtain written return authorization before sending a piece. Rings created through Design Your Own, other made-to-order pieces, and resized pieces are final sale.
See Returns, Exchanges & Limited Warranty for the full policy. This does not limit rights or remedies that cannot legally be excluded.
Can I change or cancel my order?
You may request a change or cancellation within 24 hours of placing your order, if it has not entered production or shipped. Custom, personalized, engraved, made-to-order, and resized pieces cannot be cancelled once production begins. If we cannot ship within the timeframe shown at purchase, we will notify you, and you may cancel for a full refund.
See Returns, Exchanges & Limited Warranty. Your rights under applicable law are unaffected.
What should I do if I believe my piece has a manufacturing defect?
Contact us within 30 calendar days of delivery with your order number, clear photographs and a description of the issue. Do not send an item without written return authorization. We will inspect it; if a manufacturing defect is confirmed, we will repair it at no charge. If repair is not practical, we will replace it with the same or a comparable piece. If neither is possible, we will refund the purchase price paid for the item.
See Returns, Exchanges & Limited Warranty for coverage and exclusions. Your rights under applicable law are unaffected.
Should I send a piece back before contacting you?
Please email concierge@cirellelaurier.com first. We will provide written authorization and instructions before a piece is sent for inspection or service.
Return address (authorized returns only):
101 Creekside Xing Ste 1700-124
Brentwood, TN 37027
Do not send a piece without written return authorization. This process does not limit your rights under applicable law.
Who pays for service shipping?
You are responsible for insured, trackable, signature-required shipping to us for authorized returns, and both to us and back to you for any resizing, including the complimentary resize, except where applicable law or a remedy for our error requires otherwise. Please obtain written return authorization before sending a piece.
See Returns, Exchanges & Limited Warranty for the full policy.
When will an approved refund be issued?
Approved refunds will be issued to the original purchaser using the original payment method within 30 calendar days after we approve the refund, or sooner where required by applicable law.
This refund-processing period is separate from the 30-calendar-day manufacturing-defect coverage and reporting period. Inspection or approval does not postpone any deadline required by applicable law.
Do you offer a lifetime warranty?
Cirelle Laurier does not offer a lifetime warranty. Our Limited Warranty covers manufacturing defects for 30 calendar days from delivery, subject to its terms and exclusions. See Returns, Exchanges & Limited Warranty for the full policy. This policy does not limit any rights or remedies that cannot legally be excluded.
